Terms of Service
“Do’s and Dont’s” for Gotoco Summer Camp Partners
Cooperation benefits everyone. How should schools, as the center of the cultural exchange experience, coordinate their native students and cultural exchange participants so that both groups are satisfied? Based on our experience over the years, we have made the following summary of how to achieve a “Successful Summer Camp” experience:
First of all, the aim of the students is to improve their English, so you will need cultural exchange participants with good teaching skills.
The school’s aim is profit, so there will need to be continuous involvement by students and cultural exchange participants.
The aim of the cultural exchange participants is to teach English and experience Chinese culture, so their school needs to be reliable.
It is Gotoco’s responsibility to provide the school with suitable cultural exchange participants, but it is the school’s responsibility to work out how to manage the participants to achieve their goals. Schools play a decisive role during the summer, just as the cultural exchange participants do.
(一)文化交流生来之前：Before the cultural exchange participants arrive at your school
Interview: Please introduce in detail your summer camp, students and classes. This includes how you want the cultural exchange participants to teach (one-to-one, one teacher per class, teaching in pairs or groups), whether you need them to prepare before lessons, whether the school offers textbooks, and so on. Please also introduce the local area of your summer camp, giving details such as weather and food.
Accommodation: Please arrange accommodation for the cultural exchange participants before they arrive – will it be in a hotel, or in somebody’s home? In the interview, please tell the participants if they will need to change their hotel/accommodation during the summer camp. Please also make sure during the interview that the participants are satisfied with their accommodation arrangements. It is best for accommodation to be within 20 minutes’ walk of the school – in the hot summer, people don’t have too much energy to teach after a long walk.
Food: Before the cultural exchange participants arrive at the school, please ask each of them if they have any food allergies, if they are vegetarian, or if they have any other dietary requirements.
Trips: If the school has arranged a trip away from the school, please discuss this with the cultural exchange participants both during the interview and a few days before the trip. This is so that the cultural exchange participants have enough time to prepare.
(二)文化交流生到来后:When the cultural exchange participants arrive at the school
Registration: Please go to the police station to register within 24 hours of the cultural exchange participants’ arrival!
We will schedule at least three days for our cultural exchange participants to have some training before school starts. Please make full use of these days.
Make friends with the cultural exchange participants and show them understanding – for example, when they arrive after their long flight (a dozen or maybe even twenty hours), you could take them to a good Chinese restaurant. Having a meal with the school staff, getting to know them and feeling welcomed will greatly increase the participants’ enthusiasm and trust.
We suggest you give the cultural exchange participants a certain quality of training during their first few days. The participants have no experience of teaching, and our TEFL training is only theoretical training. Training the participants will bring surprising results for your summer camp!
Please tell the cultural exchange participants about their Chinese teacher, supervising teacher and class assistant when they arrive.
Please communicate with the cultural exchange participants about the consequences of being late for classes.
If you need the cultural exchange participants to help with publicity, please tell them in their interview. We do not oppose making the participants do publicity, but please do not spend a whole week doing this. The participants are here to help you teach your students English, rather than to help getting people enrolled at the school. The cultural exchange participants are very excited to start their teaching program this summer – after a long and exhausting flight, their enthusiasm will drop considerably if they have to start off with a week of publicity.
Cultural exchange participants should work for no more than 6 hours a day – these 6 hours include lessons and lesson preparation time. When they are not teaching, the participants have the right to go back to their accommodation to rest, or do their own things.
Schools can recommend teaching methods to the cultural exchange participants, but do not force them to use particular methods.
During their rest time, the cultural exchange participants have absolute freedom to do whatever they want to do, such as shopping and seeing friends. Schools cannot supervise and constrain them 24 hours a day. Schools can also teach the participants Chinese to help them with daily communication.
5,其他注意事项Other matters needing attention
racial discrimination, sexual discrimination, sexual harassment
We do not have to say much about the severity of racial discrimination, other than the fact that it is illegal in foreign countries! As internationalized representatives of China, we need to teach our children about real foreign culture. In the United States, 30% of the population is non-white, and in the UK, this figure is 25%. Our cultural exchange participants will therefore not all be white – and only those children who can connect and make friends will all kinds of people will be able to succeed internationally in the future!
Please try to avoid sexual discrimination – we all have strong feelings about this!
Sexual harassment is also an offence in China, so we must make sure that this is observed. If any sexual harassment occurs, we will make absolutely sure that the offender is punished accordingly.
Cultural exchange participants travel abroad to teach English. If you do not have enough students, this is not their fault – so you cannot arrange for them to do other things which they have not agreed to, such as working in a café in Dali or teaching lessons for 20 minutes a day in Xiping. If this is the case, you are breaching the contract, and we have the right to send the cultural exchange participants to other schools.
If you will need the cultural exchange participants to go and stay in someone else’s home or be sent to other schools, please communicate this to them before they arrive at your school – otherwise, the participants have the right not to accept. For example, a school in Shantou divided cultural exchange participants into two groups, with one group staying at the interview school and the other being sent to other schools. The school is not allowed to make money in this way. If the school would like to become an intermediary to help other schools find cultural exchange participants, please tell us in advance. As long as you communicate well with the participants in advance, they are generally very willing to go to other schools.
The school must deal with parents’ complaints, rather than tell the cultural exchange participants to solve them. Due to cultural differences, the cultural exchange participants are not the best people to deal with parents’ complaints. For example, parents of some Huizhou School students complained that the children’s English reading abilities had not improved after their teaching, and the school passed the responsibility on to the cultural exchange participants who had taught oral English.
It is necessary for the school to have an English-speaking member of staff who can be reached at any time. This is in case the cultural exchange participants need help. One cultural exchange participant once had to sleep on the street for a night because he could not get in touch with anyone and was locked outside Nanchang School.
Gotoco’s role is to recruit cultural exchange participants and help schools to make contact with them. We also offer the cultural exchange participants a week of sightseeing after they have finished working at the summer camps. After the participants have bought their flight tickets and have made contact with your school, you will need to take direct charge of them. They will ask you for information about the local culture and about the school. Gotoco will always keep in touch with the participants and is willing to help when needed – but theoretically speaking, we have no duty to help schools manage their cultural exchange participants.
Your school must pay commission to Gotoco according to our contract after the program is finished. If you have any problems during the summer camp, please contact us in good time. We will not accept any discount based on past problems.
Gotoco believes that both parties should pay their tax separately. We will pay our tax ourselves – please pay your tax by yourself.
Gotoco’s commission fee is calculated every 30 days, such as from June 30 to July 30. If during this period the cultural exchange participants are sick for a day and cannot come to class, deducting this from Gotoco’s commission is not acceptable as this is out of Gotoco’s control.
If your school tells the cultural exchange participants during the interviews that they are allowed to arrive one or more days late, Gotoco cannot take responsibility for late arrival of the participants.
It is better not to promise too much. Shantou School promised to have one week of training for the cultural exchange participants, which did not actually happen during the program. Lushan School said they would offer the cultural exchange participants accommodation in a five-star hotel but ended up giving them accommodation in a school dormitory. The cultural exchange participants will be upset in these kinds of situations – so it’s better to promise less and do more.
This is the end of our information – we hope you have read it carefully. If there is anything that you have not understood or is unclear, please do not hesitate to ask – we are available all the time. We wish you success with your summer camp！